Refund & Return Policy

At KMS Collections, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

Payment Policy

We currently do not offer Cash on Delivery (COD). All orders must be paid in full at the time of purchase using the available online payment methods.

Return Eligibility

Customers must raise a return or replacement request within 28 hours of delivery.

To be eligible for a return or replacement:

• The product must be unused and in its original condition.

• Original tags and packaging must be intact.

• A clear unboxing/opening video is mandatory for claims related to damaged, defective, missing, or incorrect items.

Mandatory Unboxing Video

For any damage, defect, or wrong product claims, customers are required to provide a complete opening/unboxing video recorded from the moment the package is opened. Claims without an unboxing video may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Used or washed products.

• Products without original packaging or tags.

• Claims raised after 28 hours of delivery.

• Claims submitted without an unboxing video.

• Customized or personalized products.

Refund Process

After receiving and inspecting the returned item, approved refunds will be processed to the original payment method within 5–10 business days.

Exchange Policy

Exchanges are subject to product availability.

Contact Us

For return or refund requests, please contact:

KMS Collections
Email: kmscollection3130@gmail.com